Listening to Those Closest to the Work: Insights from a Qualitative Study on Accessing Support Services

I recently completed a qualitative research project exploring barriers and facilitators to accessing support services for individuals affected by abuse and assault. This work involved gathering perspectives from frontline staff, community-based organizations, and peer support specialists who work directly with people impacted by abuse and assault.

The Value of Community and Stakeholder Perspectives

The most valuable part of this project was not just the data itself. It was the insights gained from those closest to service delivery. Frontline staff often have the clearest view of system gaps and opportunities. Community partners provide perspectives that formal systems may miss, especially around trust-building. Peer support specialists bring lived experience that fundamentally changes how we understand barriers to care.

Why These Perspectives Matter in Program Evaluation

Centering these voices in research and program evaluation leads to:

• More accurate understanding of challenges and opportunities in abuse and assault support services.

• Evaluation approaches that are culturally and contextually relevant, increasing trust and validity.

• Greater buy-in from those delivering and receiving services, increasing the likelihood that findings will be used to improve programs.

Lessons Learned and Moving Forward

This project reinforced what I have long believed. Research and evaluation are most powerful when designed with, not just about, the people impacted. Listening closely to those directly involved allows for a more nuanced and practical understanding of program strengths and gaps.

As I continue my work in qualitative research and program evaluation, I am committed to integrating these principles to ensure that community voices remain central to every evaluation process.

If you are interested in learning more about how to incorporate community perspectives into your research or program evaluation efforts, please feel free to reach out.